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Shipping Info and Shop Policies

Order Processing

​All orders are processed within 2-3 business days and shipped out Monday-Friday. Currently, our website doesn’t send shipment confirmation emails (sorry!). If we are experiencing a high volume of orders, shipments may be delayed by a few days

 

Delivery Time

All orders are sent out promptly by Canada Post Letter Mail or Small Package Service. Tracked Package Service can be available upon request.
Tracking numbers are available with Tracked Package Service, but not for letter mail or Small Packages.
Please note that the below are only estimates, and we are not responsible for unexpected delays in the postal system.

 

Canada 
Letter mail
        ~ 1 week
Small Package 
        ~ 1 week
Tracked Package
        ~ 4 business days

USA 
Letter mail
         2-4 weeks
Small Package 
         1-2 weeks
Tracked Package
        ~ 7 business days

International (depends on country)
Letter mail
        4-12 weeks
Small Package 
        3+ weeks
Tracked Package
        2-4 weeks

 

Order Tracking

If you have paid for Tracked Package as your shipping choice, you will receive a shipping email with your tracking number. Canada Post tracking numbers can be used on both the Canada Post website and the USPS website, once the package has cleared customs. Please note that Canada Post Letter Mail and Small Packages do not come with tracking numbers.

 

Customs and Import Fees

​Customers are responsible for any customs and import taxes that may apply to their order. International customs can also cause unexpected delays in delivery time.

 

Returns, Refunds, Exchanges

We accept returns and refunds on items that have been damaged in transit. If your order arrives damaged, please contact us immediately with pictures of the damaged items and their packaging.
We are unable to accept exchanges at this time, but if you have received the wrong item, please contact